Contact Us

Contact Us

Thank you for visiting CharmSole. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, or general store information.

Customer Support

For assistance, please contact us using the information below:

Email: support@charmsole.shop
Phone: (604) 555-0181

Mailing Address:
CharmSole
67 Cameron Crescent
East York, ON M4G 2A1
Canada

Order Support

When contacting us regarding an existing order, please include your order number and the email address used when placing your order. Providing this information helps us locate your order and assist you more efficiently.

Returns & Refunds

If you would like to request a return or refund, please contact us before returning your item. Our team will provide the appropriate return instructions.

Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy.

Shipping Questions

CharmSole provides free worldwide shipping. Our estimated delivery timeframe is 7–10 days. Delivery times may occasionally be affected by customs processing, carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.

We appreciate your business and look forward to assisting you.