Refund policy
Return & Refund Policy
At CharmSole, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days under the terms outlined below.
30-Day Return Policy
We offer a 30-day return period. You must request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be in the same condition in which it was received, unused or in appropriate resalable condition, and returned with any original packaging, accessories, components, and documentation supplied with the product, where applicable.
Proof of purchase or your order information may be required to process a return.
Free Returns
CharmSole offers free returns for eligible products within the 30-day return period.
Before returning a product, please contact us at support@charmsole.shop. Our customer support team will review your request and provide return instructions.
Please do not send products to an address without first contacting us, as the appropriate return location or procedure may vary depending on the order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@charmsole.shop.
Please include your order number and a description of the issue. We may also request photographs of the product, packaging, shipping label, or damaged area so that we can evaluate the issue.
When appropriate, we will arrange a replacement, refund, or another suitable resolution at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return where required for health, hygiene, safety, legal, or other reasonable reasons. Items that have been materially damaged through misuse, improper installation, unauthorized modification, or abnormal use may also be excluded from our standard return policy.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for your purchase.
Although we may process an approved refund promptly, your bank, card issuer, payment processor, or financial institution may require additional time before the refund appears in your account.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@charmsole.shop.
We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.
Exchanges
If you need a different product, please contact our customer support team. Depending on the circumstances, we may provide instructions for returning the original product and placing a new order.
Contact Us About a Return
For questions about returns or refunds:
CharmSole
Email: support@charmsole.shop
Phone: (604) 555-0181
Address: 67 Cameron Crescent, East York, ON M4G 2A1, Canada