Return & Refund Policy

30-Day Return Policy

At CharmSole, we want every customer to feel confident when shopping with us. Eligible products may be returned free of charge within 30 days of delivery.

To qualify for a return, the product must:

• Be returned within 30 days of the recorded delivery date.
• Be unused, unworn, unwashed, and in its original condition.
• Include the original packaging, accessories, and product components.
• Show no signs of damage, stains, odors, excessive wear, or customer modification.
• Be accompanied by valid proof of purchase.

To begin a return, please contact us at support@charmsole.shop before sending the product back. Include your order number, the item you wish to return, and the reason for the return.

Returns sent without prior authorization may not be accepted.

Free Returns

CharmSole provides free returns for eligible orders submitted within the 30-day return period. Our customer support team will provide the appropriate return instructions after reviewing your request.

Products must be packaged securely to prevent damage during return transportation. CharmSole is not responsible for items damaged because of improper packaging.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. Contact us promptly if your product is damaged, defective, or different from the item ordered.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and packaging.
• A photograph of the shipping label, when requested.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

Original expedited shipping fees, gift cards, and other non-refundable charges are not refundable unless required by applicable law.

Exchanges

We do not guarantee direct exchanges because product availability may change. The fastest way to obtain another size, color, or design is to return the original product and place a new order.

Non-Returnable Items

The following items may not be eligible for return:

• Products returned after the 30-day period.
• Used, worn, washed, damaged, or altered products.
• Products missing original packaging or components.
• Personalized or customized products.
• Gift cards.
• Final-sale products clearly identified as non-returnable.
• Products that cannot be returned for hygiene or safety reasons.

Nothing in this policy limits any mandatory consumer rights available under applicable law.