Terms of Service

Overview

This website is operated by CharmSole. Throughout the website, the terms “we,” “us,” and “our” refer to CharmSole.

By visiting charmsole.shop, browsing our website, or purchasing a product, you agree to these Terms of Service and all policies referenced on the website.

Please read these terms carefully before using our services. You should not use the website if you do not agree with these terms.

Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order through our website.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not transmit viruses, harmful code, or other materials that could interfere with the website or its users.

Product Information

We make reasonable efforts to display product descriptions, colors, dimensions, materials, and images accurately. However, colors may appear differently depending on the device, screen settings, lighting, and photography.

Measurements may vary slightly because of manufacturing methods or manual measurement. Packaging and minor product details may also be updated without notice.

Prices and Payments

All prices are displayed in the currency shown at checkout. Prices, promotions, discounts, and product availability may change at any time without prior notice.

Customers are responsible for providing accurate billing, shipping, and payment information. Orders may be delayed or cancelled if payment cannot be verified or if the information provided is incomplete.

Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including cases involving:

• Suspected fraud or unauthorized payment.
• Incorrect pricing or product information.
• Inventory shortages.
• Unusual order quantities.
• Delivery restrictions.
• Violation of these Terms of Service.

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

Shipping

CharmSole provides free worldwide shipping with an estimated delivery time of 7–10 business days. Delivery estimates are not guaranteed and may be affected by customs processing, weather, carrier delays, holidays, incorrect addresses, or events outside our reasonable control.

Customers are responsible for entering a complete and accurate delivery address.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Eligible products may be returned free of charge within 30 days of delivery.

Intellectual Property

All original website content, including text, graphics, logos, store branding, layout, and design elements, is owned by or licensed to CharmSole and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without written permission.

Third-party names, trademarks, characters, and logos remain the property of their respective owners.

Prohibited Activities

You may not:

• Use the website for illegal or fraudulent purposes.
• Submit false or misleading information.
• Attempt to access restricted areas of the website.
• Copy or scrape website content without authorization.
• Interfere with website security or operation.
• Upload malicious software or harmful code.
• Impersonate another person or organization.
• Use our services in a way that violates another party’s rights.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website hosting, and other business functions.

We are not responsible for the independent policies, content, security, or availability of third-party services. Customers should review the terms and privacy practices of relevant third parties.

Limitation of Liability

To the fullest extent permitted by law, CharmSole will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these terms excludes liability that cannot legally be excluded under applicable consumer protection law.

Changes to These Terms

We may update these Terms of Service when necessary. Changes will become effective when published on this website. Continued use of the website after an update constitutes acceptance of the revised terms.

Contact

Questions regarding these Terms of Service may be sent to:

Email: support@charmsole.shop
Address: 67 Cameron Crescent, East York, ON M4G 2A1, Canada