Shipping Policy

Free Worldwide Shipping

CharmSole offers free standard shipping to customers worldwide. There is no minimum purchase requirement unless otherwise stated during a special promotion.

Order Processing

Orders are generally reviewed and prepared for shipment within 1–3 business days. Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high demand.

Once your order has been shipped, you may receive a confirmation email containing tracking information when tracking is available.

Estimated Delivery Time

Our estimated delivery time is 7–10 business days after shipment.

Business days normally exclude weekends and public holidays. Delivery times are estimates and are not guaranteed.

Delivery may be delayed due to:

• Customs inspections.
• Local carrier operations.
• Severe weather.
• Public holidays.
• High seasonal shipping volume.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

International Orders

International orders may be inspected by local customs authorities. Depending on the destination, customers may be responsible for import duties, customs fees, taxes, or other government charges.

These charges are determined by local authorities and are not controlled by CharmSole. Customers should consult their local customs office for additional information.

Order Tracking

When tracking information is available, it will be sent to the email address entered during checkout.

Tracking information may require several business days to update after shipment. Temporary gaps in tracking do not necessarily mean that the package has stopped moving.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please contact support@charmsole.shop as soon as possible if you notice an address error. We will attempt to make the correction, but changes cannot be guaranteed after an order has entered processing or has been shipped.

CharmSole is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact our customer support team.

We may ask customers to confirm the delivery address, check with household members or neighbors, and contact the local carrier before a claim can be reviewed.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members or neighbors.
3. Contact the local delivery carrier.
4. Wait one additional business day, as some packages are scanned before final delivery.

After completing these steps, contact us at support@charmsole.shop for assistance.

Returned Packages

Packages returned because of an incorrect address, refusal, repeated failed delivery attempts, or failure to collect the parcel may require additional review before reshipment or refund.

Any solution will be handled according to the circumstances of the order and applicable consumer law.