Shipping policy

Shipping Policy

Thank you for shopping with CharmSole. We aim to provide a simple and transparent shipping experience for customers around the world.

Free Worldwide Shipping

We provide free shipping worldwide on eligible orders placed through charmsole.shop.

There is no standard shipping charge for qualifying orders, regardless of the customer's destination.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery estimates generally begin after an order has been processed and prepared for shipment.

Please note that estimated delivery dates are provided for guidance and are not guaranteed unless explicitly stated otherwise.

Order Processing

After your order is placed, it may require processing before shipment. During this stage, order details are verified and the product is prepared for dispatch.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Order Tracking

When tracking information is available, it may be provided by email or through the relevant order status information.

Tracking updates can sometimes take additional time to appear after a shipping label has been created.

International Shipping

We ship internationally. International deliveries may be subject to customs inspections, import procedures, local regulations, or other requirements imposed by the destination country.

These procedures can occasionally affect delivery times.

Any applicable duties, taxes, import fees, or similar government charges will be handled according to the requirements disclosed at checkout and applicable law.

Shipping Delays

While we aim for delivery within 7–10 days, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather conditions
  • Carrier disruptions
  • Customs processing
  • Public holidays
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Unusually high shipping volumes
  • Other events affecting logistics networks

If your order appears significantly delayed, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, contact us immediately at support@charmsole.shop.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to have been lost during transit or arrives damaged, please contact us with your order details.

We will review the situation and work toward an appropriate resolution based on the circumstances and available carrier information.

Contact Us

For shipping-related questions:

CharmSole
Email: support@charmsole.shop
Phone: (604) 555-0181
Address: 67 Cameron Crescent, East York, ON M4G 2A1, Canada