Privacy policy
Last Updated: August 31, 2026
charmsole.shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a customized shopping experience (the “Services”). charmsole.shop is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
- Communications with us, including information you provide when contacting us, such as when submitting a customer support request.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about your interaction with the Services, such as how and when you access, browse, or use the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.
- From our service providers, including when we engage them to provide certain technologies or services and they collect or process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and products you are interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as product recommendations based on your purchases.
We may also use your personal information to improve and further personalize the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or mail and displaying online advertisements for products or services through the Services or on other websites.
This may include advertising based on products you previously purchased, added to your cart, or otherwise interacted with through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services.
If you choose to create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
Communicating With You
We use your personal information to provide customer support, respond to your requests, provide efficient service, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertising.
- When you request, direct, authorize, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products or through social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, such as a merger or bankruptcy, or to comply with applicable legal obligations, enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.
For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites.
Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you live in order to provide and improve the Services.
We may also use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify to help protect, develop, and improve our business.
In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests relating to your rights regarding Shopify's use of your information.
You can learn more through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms and conditions.
We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.
Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms.
The inclusion of third-party links does not, by itself, constitute an endorsement of the content, owners, or operators of those platforms unless otherwise stated through the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information belonging to individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Additionally, information you send to us may not always be secure while in transit. We recommend that you do not use unsecured methods to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.
Right to Access / Know
You may have the right to request access to personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we hold about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability
You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to certain exceptions, request that we transfer it to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
You may exercise this right through the data-sharing opt-out options provided through our website.
If you visit our website with the Global Privacy Control (GPC) preference signal enabled, depending on your location, we may automatically treat this as an opt-out request for the device and browser you use to visit the website.
If the device sending the signal can be associated with a Shopify account, the opt-out request may also be applied to that account.
Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your browser or device.
Managing Communication Preferences
We may send promotional emails to you. You can opt out of receiving promotional emails at any time by using the unsubscribe option provided in the emails we send.
Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages, such as communications regarding your account or orders.
Additional Rights for UK and EEA Residents
If you live in the United Kingdom or European Economic Area (EEA), subject to exceptions and limitations under local law, you may have the following additional rights:
Right to Object and Restrict Processing
You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Right to Withdraw Consent
Where we rely on consent to process your personal information, you have the right to withdraw that consent.
Withdrawal of consent will not affect the lawfulness of processing carried out based on your consent before its withdrawal.
You may exercise your rights where indicated through the Services or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing a request where permitted or required by applicable law.
Under applicable laws, you may also designate an authorized representative to make requests on your behalf. Before accepting a request from an authorized representative, we may require evidence that you authorized that person to act on your behalf and may require you to verify your identity directly with us.
We will respond to requests within the timeframe required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.
For residents of the EEA, complaints may also be submitted to the relevant data protection supervisory authority.
International Transfers
Please be aware that we may transfer, store, and process your personal information outside the country in which you live.
If we transfer your personal information outside the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the information is transferred to a country recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When appropriate, we will publish the revised Privacy Policy on this website, update the “Last Updated” date, and provide any additional notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us:
CharmSole
67 Cameron Crescent
East York, ON M4G 2A1
Canada
Phone: +1 (604) 555-0181
Email: support@charmsole.shop